TERMS & CONDITIONS

Scope and provider

These Terms govern the relationship between Radoslav Sládek, Company ID 75934540, registered at Kiliánská 252, 252 06 Davle, Czech Republic (the “Provider”), and the client ordering services (the “Client”). The Provider also operates under the ALIAS.ONE brand.

They apply to strategy, creative and production services including virtual character development, visual, audio and audiovisual content, localization and related consultancy. An individual proposal, order or agreement takes precedence if it conflicts with these Terms.

Contract formation

Website information and prices are indicative and are not a binding offer. The agreed scope, price, schedule, revision rounds and licence are set out in the Provider's written proposal.

A contract is formed when the Client accepts that proposal in writing, the Provider confirms an order, or the agreed deposit is paid, whichever occurs first. Email is considered written communication.

Services and deliverables

Deliverables are supplied in the scope and formats stated in the proposal. Unless expressly included, working files, source materials, prompts, models, workflows and unused variants are not part of delivery.

The Client acknowledges that generative AI tools may be used. Natural technical variation is not a defect where an output follows the approved brief, character identity and agreed purpose.

Prices, deposit and payment

All prices exclude VAT unless expressly stated otherwise. VAT is added at the applicable statutory rate.

The Development package and creation of a new character require a 50% deposit. Work begins after the deposit and all essential materials have been received. The remaining 50% is due before final full-resolution deliverables are released, unless the proposal states otherwise.

Ongoing monthly services are paid in advance. Invoice due dates are stated in the proposal or invoice. If payment is overdue, the Provider may suspend work and delivery, and deadlines move accordingly.

Client cooperation and approvals

The Client supplies a complete brief, materials, access, approvals and feedback on time. The Client confirms that it has the right to provide and use all logos, products, images, voices, likenesses, music, copy and other materials supplied to the Provider.

Timelines begin once required materials and the deposit are received. Client delay moves the schedule. Changes to an approved brief, additional variants or revisions beyond the agreed allowance may be quoted separately.

Delivery, revisions and defects

Deliverables are supplied digitally. A business Client must review them without undue delay and report specific issues within five business days. A subjective preference outside the approved brief is not a defect.

The Provider will remedy proven defects within a reasonable time. Mandatory consumer rights remain unaffected. Consumer complaints will be resolved within 30 days unless a longer period is agreed or a different statutory rule applies to the specific service.

Intellectual property and licence

The individual proposal defines rights to use the final deliverables and character. Unless agreed otherwise, usage rights arise only after full payment and cover the approved final outputs, channels, territories and term stated in the proposal.

The Provider retains rights in its methods, know-how, production processes, prompts, tools and general elements that are not the character's unique identity. Third-party assets remain subject to their own licences. Character exclusivity, category restrictions and future development rights must be agreed in writing.

A digital twin or character derived from a real person may be created only with documented consent and within the agreed likeness and voice rights.

AI, transparency and use

The Client is responsible for publication and use in its industry and target markets. It must follow applicable law, platform rules, advertising restrictions and any requirement to label AI-generated or sponsored content.

Without prior written agreement, a character may not be used unlawfully, deceptively, discriminatorily, in a reputation-damaging context or to imitate a real person without consent.

Cancellation and termination

If a project is cancelled after work begins, the Provider will account for work performed, ordered external costs and a reasonable share of reserved production capacity. The deposit is credited against that amount and any unused balance is refunded.

The Provider may suspend or terminate work for a material Client breach, including late payment, failure to cooperate or a request for unlawful use of the character.

Consumer information

Where the Client is a consumer and the contract is concluded at a distance, the consumer will generally have 14 days from conclusion to withdraw without giving a reason. Notice may be sent to the Provider's address or to rado@aliasone.studio; a model notice appears below.

Performance before the end of the withdrawal period starts only at the consumer's express request. If the consumer withdraws after performance has begun, the proportionate value already supplied is payable. The right may end after full performance where the consumer expressly agreed to early performance and was informed of the consequence. Statutory exceptions remain unaffected.

A consumer may submit a complaint by email or to the Provider's address, identifying the order, defect and requested remedy.

Alternative dispute resolution

If a consumer dispute cannot be settled directly, the consumer may contact the Czech Trade Inspection Authority, Central Inspectorate – ADR Department, Gorazdova 1969/24, 120 00 Prague 2, Czech Republic, adr@coi.gov.cz, coi.gov.cz/informace-o-adr/.

Confidentiality, liability and final terms

Both parties protect non-public information received during the project. The Provider may publish work as a case study only after its public launch or with the Client's permission.

Between businesses, the Provider is not liable for indirect loss or loss of profit and aggregate liability is limited to the amount paid for the affected order, except where such limitation is prohibited by law. Consumer rights cannot be restricted by these Terms.

Czech law governs the relationship. Changes apply only to contracts concluded after their effective date unless agreed otherwise. If one clause is invalid, the rest remains effective. In case of conflict, the Czech version of these Terms prevails.